Mino – The UC Guy

Microsoft Unified Communications Blog

Error on Moving move a user from the Standard Pool to the Enterprise Pool “User being moved is not provisioned in the destination pool”

Posted by Mino on October 12, 2008

When we move users between two pools, it will read both backend database,
the problem can occur if we have problem reading the backend database
during the operation due to network, security factors. A quick way to solve
this issue is to force move the user and restore his contact list per the
following steps:

Step1: Backup and Export the user data on LCS 2005
1.    Backup the user data on LCS server.
As a precaution, we will backup the user data prior to attempting the
export/import process.
a.    On your LCS server, click Start, Run, type cmd and click OK.
b.    Navigate to the C:\Program Files\Microsoft LC 2005\Server\Support
location.
c.    Type the following:
dbbackup.exe /backupfile:BackupLCS2005
d.    Verify the Backup completes successfully.
2.    Export the user data from LCS server.
a.    Within the command prompt, navigate to <Live Communications Server
installation CD>\Support
b.    Type the following:
dbimpexp.exe /hrxmlfile:c:\SavedUserData.xml /user:user@domain.com
OR
dbimpexp.exe /import /hrxmlfile:rtcdata.xml (all the users)
c.    Verify the Export completes successfully.

Step2: Forcibly move the LCS user to the other pool.
When you perform the move operation, select “Force the user move if the
server or pool is unavailable”. Note, if you force the move, all the user
data is lost e.g. user’s contact list. In our case, let’s continue the
force move as we will soon restore the user’s contact list per the next
step.

Step3: Import user data to the other pool.
1. On the destination server, copy the previous SavedUserData.xml to local
disk.
2. Within the command prompt, navigate to <Live Communications Server
installation CD>\Support
3. To import the data, Type the following:
dbimpexp.exe /import /hrxmlfile:c:\SavedUserData.xml
4. Verify the Import completes successfully.
5. Now check whether the new moved users can log on LCS 2005 and also have
his contact list.

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2 Responses to “Error on Moving move a user from the Standard Pool to the Enterprise Pool “User being moved is not provisioned in the destination pool””

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