Customizing Exchange UM Auto Attendant
Posted by Mino on March 24, 2009
When you normally configure your Exchange UM auto attendant, here is the normal greeting that you will hear:
“Welcome to the Exchange Auto Attendant. Use the key pad to spell the name of the person you are calling, last name first, or to spell their e-mail alias, press the # key twice. If you know the extension, press the # key.”
One of our clients requested to change the Auto Attendant to give him in the end the below experience:
“Welcome to Company ABC, please dial the extension of person you are calling”
Which means that we need to remove the following parts from the Greeting:
· Name lookup
· The # key
In the end this was done by the below command from the exchange shell and of course we used a custom greeting for the first custom welcome part.
Set-UMAutoAttendant -Identity “test” –NameLookupEnabled $false
Replace “test” with the name of your Auto Attendant
Also the client asked if that greeting can be interrupted , we tested that and it appeared that it can only be interrupted after the first wav file ends which is “ welcome to the exchange auto attendant “ .
If you tried to interrupt before this greeting ends then you will hear a sorry message , however you can enter any digits and interrupt the greeting right after that 3 seconds part.