Mino – The UC Guy

Microsoft Unified Communications Blog

Archive for the ‘communicator client’ Category

OCS 2007 and Outlook 2007 Smart Tags

Posted by Mino on March 21, 2009

I have been asked about the do ability to have the Presence of a person from inside the body of an e-mail or to to be able to call a phone number from inside the e-mail body also.

to do this you need to go the below settings from inside the outlook 2007

Tools – Options –Spelling–Spelling and Auto Correction–Auto Correct Options –Smart Tags

Make sure to click on both Person Name (English ) & ( Outlook email ) , and Telephone Number . 

communicator-presence-smart-tag1

 

phone-number-smart-tag1

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Posted in communicator client, OCS & Exchange07, OCS 2007 R2 | Tagged: , , , , , , | 3 Comments »

Jabra Dial 520

Posted by Mino on March 15, 2009

Any Post starting with this disclaimer means that this post was not written by me however I have liked it and added to my blog. I will also include the link to the original or Similar post to provide credit to the original author.

http://blogs.technet.com/jkruse/archive/2009/02/25/jabra-dial-520.aspx 

I’ve received a Demo unit of the JABRA Dial 520 under the UC Voice program and I have been showing it to our client to get their feedback.

Everyone is very happy with its cool look and the plug and play thing as you don’t need to configure anything once you plug it the communicator will automatically chose it as the default device. You will be able to call any number and click dial so it will open communicator client and place the call.

The voice quality is good but when you receive a call on your communicator client the JABRA 520 will just blink white light without telling you the number of the caller, quite disappointing to me 😦 

But as an overall I like it and will really love it if the screen shows me the number or the name of the caller

 jabra

 

jabra2

Posted in communicator client, Good Articles take from Other Blogs, OCS 2007 R2, Phone Edition | Tagged: , , , , , , | Leave a Comment »

Communicator 2007 R2 Phone Accessibility

Posted by Mino on March 9, 2009

A common request for RFP is support for TTY. What is it? A TTY is a device that enables people who are deaf, hard of hearing, or speech-disabled to use the telephone by typing messages back and forth to one another instead of talking back and forth. In order to communicate, a TTY is required at both ends of the conversation, unless the call is placed through Relay. OCS now supports integration with TTY with OCS R2.

Under options you can turn on tty mode and connect a keyboard to a device such as the Catalina phones for OCS.  I haven’t seen documentation on this yet but I’ll post when I know more.

phone-accessibility6

Posted in communicator client, OCS 2007 R2, PBX Integration, Phone Edition | Tagged: , , , | Leave a Comment »

Office Communicator Custom Presence States

Posted by Mino on February 28, 2009

Any Post starting with this disclaimer means that this post was not written by me however I liked it and added to my blog. I will also include the link to the original or Similar post to provide credit to the original author

http://blogs.technet.com/toml/archive/2007/11/30/oc-custom-presence-states.aspx 

Office Communicator 2007 offers a few user defined areas, the Note, your location and Custom Presence

Please note something important – there is no defined custom presence that includes the Yellow (away) status. The reason is that it is not supported as it was deemed to be a value that you wouldn’t set yourself but would be set based on your activity. I would agree with that for Away but Be Right Back I can set but it is what it is. What happens if you set one of the states to the Yellow (away) states – none of the custom presence items show.

Another item to note that can be a bit annoying – you can’t sign in with the custom presence, you have to sign in with a standard state and then change. My approach is to pick the state that matches what I will eventually select with my custom text.

Here is syntax for my presence.xml used for what you see and I also included a reg file. Please note that you can put the xml anywhere just update the reg file syntax for the correct path.

<customStates>
    <customState ID=”1″ availability=”online”>
        <activity LCID=”1033″>Out and about – use mobile</activity>
    </customState>
    <customState ID=”2″ availability=”Busy”>
        <activity LCID=”1033″>Down in the lab – use mobile</activity>
    </customState>
    <customState ID=”3″ availability=”busy”>
        <activity LCID=”1033″>Reviewing program documents</activity>
    </customState>
    <customState ID=”4″ availability=”do-not-disturb”>
        <activity LCID=”1033″>Executive Briefing with Customer</activity>
    </customState>
</customStates>

and here is the syntax of my presence.reg file

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator]
@=””
“CustomStateURL”=file:///C:/Users/toml/Documents/presence.xml

image_4

Posted in communicator client, Good Articles take from Other Blogs | Tagged: , , , , | 3 Comments »

Communicator 2007 R2 Custom Tabs Custom Tab not showing up

Posted by Mino on February 5, 2009

Issue: Custom Tab not showing up
OCS Platform: OCS 2007 R2 Standard running on Windows 2008
OS/Client Running Windows Vista x32 with MOC 2007 R2.
Application: Response Group app.. Configured my MOC user as a a formal
agent

 

as per the Microsoft R2 guide for the Custom tabs I Created local tab.xml file and configured registry to point to it per
MS documentation:

Registry key :   TabURL REG_SZ file:///c:\Tabs.xml.

 

and the XML file was like the below 

<?xml version=”1.0″?>
<tabdata>
<tab>
<image>https://ocsfe.linkdev.com/rgs/clients/RgsOcTab.png</image>
<userid>true</userid>
<name>Response Group Tab</name>
<tooltip>Response Group Tab</tooltip>

<Contenturl>https://ocsfe.linkdev.com/rgs/clients/Tab.aspx</contenturl>
<contactid>true</contactid>
<accessibility>both</accessibility>
<siteid>1</siteid>
</tab>
</tabdata>

I am able to browse to both the PNG and tab.aspx using I.E without
prompts or warnings. Has anyone run across this?

 

 

The Problem was simply with the below line :
<contactid>false</contactid>

 

In the original Microsoft guide it is mentioned to write <contactid>true</contactid> in the XML file , simply change it to false and it will work fine.

Posted in communicator client, OCS 2007 R2 | Tagged: , , , | 7 Comments »

Communicator error ” Cannot Synchronize Address Book “

Posted by Mino on November 17, 2008

A common issue we see is clients getting an error stating “Cannot Synchronize Address Book”.  It looks like this:

1  

 

 2

 

This is an action that the OCS installation doesn’t take care of automatically so it happens pretty regularly.  To resolve it, select the Directory Security tab and click on the Server Certificate Button

3

After you click on the Server Certificate button, follow the Wizard, select Assign an Existing Certificate and assign the certificate used by your OCS Server for client logins.  Once you’ve assigned the certificate the SSL port on the Web Site tab should be filled in with port 443. 

Sign your clients out of Communicator and then back in and the Address Book should be downloaded successfully

 

PS : if you are using Exchange 2007 Selfsigned Certificate , you should also recieve this error still and that it because the self signed certificate for exchange is not trusted by OCS 2007 . so you should either replace the exchange 2007 self signed certificate with a certificate from the same CA as the OCS 2007 or you should import the exchange self signed certificate inside the OCS 2007 servers in the Trust Certificate store  

Posted in Common Errors, communicator client, Miscellaneous, OCS & Exchange07 | Tagged: , , , | 1 Comment »

Application Notes for Microsoft Office Communicator Clients with Avaya Communication Manager Phones

Posted by Mino on November 17, 2008

These Application Notes describe the configuration procedures for enabling Microsoft Office

Communicator (MOC) clients to operate Avaya Communication Manager phones. The MOC

client and Microsoft Office Communications Server (OCS) provide the user with multiple

modes of communications, such as Instant Messaging (IM), voice, and video. The

configuration steps described herein focus on the TR/87 integration between Avaya

Application Enablement Services and Microsoft OCS. The TR/87 integration allows MOC

clients to make and answer calls on Avaya Communication Manager phones, as well as

perform basic call control operations such as hold/retrieve, transfer, and disconnect.

ocs-acm-rcc

Posted in AVAYA, communicator client, PBX Integration | Tagged: , , | 2 Comments »

October 2008 Communicator Update

Posted by Mino on October 27, 2008

Description of the update for Communicator 2007: October 24, 2008

This update fixes the following issues:

Posted in Common Errors, communicator client, Miscellaneous | Tagged: , , , , , , | Leave a Comment »