Mino – The UC Guy

Microsoft Unified Communications Blog

Posts Tagged ‘helpdesk’

OCS 2007 R2 Response Group Service

Posted by Mino on February 4, 2009

Below are some snapshots from our LAB to represent how the response group service will look like from the agent side.

I have configured a group with memebers , also i have configured a call workflow to ask whether for English language or arabic language .

In the below snapshot , both fady and Rami are two help desk agents who are logged in . when the call comes both parties recieve the call.


















when Rami answers the call , it gives him information about the call flow that the client used in order to get connected to him . on the other hand Fady recieves a confirmation that Rami has answered the call .


Posted in OCS 2007 R2 | Tagged: , , , , , , , | 6 Comments »